International Technology Business Phone Answering Case Study

IT Company Case Study

"being greeted by a real person is so much less frustrating than automated call handling"

Global TechnologyWe’re a family IT business selling internet services to anyone in the world with an internet connection.

In a world of “virtual this and that “- you know it’s there but you can’t touch it, we’re totally comfortable with a virtual office. As an online and international business, we need to have the phone answered 24 hours a day.

Even though we’re in technology we believe in the human touch – being greeted by a real person is so much less frustrating than automated call handling. We also need our answering service to be adaptable as our products and promotions change from month to month.

We’ve put our trust in BeServed Virtual Offices to give us a virtual receptionist and virtual helpdesk. They know it’s important to understand our business and how to best represent us on the phone. And their simple charging model of a flat rate plus a price per minute helps us to minimise costs.